Refund Policy
At italiancoffeepot.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Returns & Refunds
If you wish to return an item, please contact our customer service team within 14 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Refundable Items
Certain products cannot be returned, including:
- Perishable goods (such as coffee beans or food items)
- Gift cards
- Items marked as final sale
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company first. If the issue persists, contact us for further assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
Shipping Returns
You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
For any questions regarding our refund policy, please visit italiancoffeepot.com for more information.